Frequently Asked Questions
Answers to all your questions about cu77
Deposits, withdrawals, cricket betting, or support — whatever questions come to mind while using cu77, you'll find all the answers on this one page.
Whether you're new to cu77 or a returning player, many players have questions about withdrawals, deposits, cricket betting, or customer support. This page is built to give honest, detailed answers to those questions — in plain language, in English. Each section is organized separately so you can quickly find the information you need. If you can't find an answer to your question, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Withdrawal Questions
Yes, withdrawals at cu77 are available 7 days a week, 24 hours a day — whether it's the middle of the night or a public holiday. Our payment system stays active around the clock. A withdrawal request is usually processed within 1 hour. If there is any unexpected delay, let us know via live chat.
To withdraw bonus winnings, you need to meet the wagering requirement. At cu77, the welcome bonus wagering is calculated at 25x the bonus amount — not the total deposit plus bonus. For example, ৳1,500 bonus × 25 = ৳37,500 must be wagered before you can withdraw your bonus winnings. Once the requirement is met, follow the standard withdrawal process.
No. For security reasons, cu77 only approves withdrawals to a mobile wallet or bank account registered in your own name. This means the name and phone number on your cu77 account must match the destination account exactly. Requests to send funds to a third-party account will be declined.
The minimum withdrawal amount at cu77 is ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below ৳500 will not be accepted, so check your account balance before making a request.
cu77 targets completing every withdrawal within 1 hour. bKash, Nagad, and Rocket are generally the fastest. Bank transfers may take a little longer due to the bank's internal processing. In all cases, it is important that your account details are correct.
Cricket Betting
Yes, cu77 offers live in-play betting, where you can place bets even after a match has started. Markets such as the outcome of the next ball, number of runs, or wickets are available mid-over. Odds change quickly in live betting, so timely decisions matter. Keep a stable internet connection so you don't miss live odds updates.
Decimal odds are straightforward: multiply your stake by the odds to get your total return. For example, if the odds are 2.50 and you bet ৳1,000, you receive ৳2,500 if you win — ৳1,000 is your original stake and ৳1,500 is profit. The higher the odds, the lower the chance of winning but the larger the potential reward.
The most popular markets among cricket players at cu77 are: Match Winner (which team wins), Toss Winner, Top Batsman, Method of First Wicket, Runs in a Specific Over, and Innings Total Runs. Per-over markets in T20 format are also very popular. Bangladesh vs India national team matches typically have the most markets available.
cu77 offers betting on various cricket events including BPL, IPL, T20 World Cup, One Day Internationals, and Test matches. Bangladesh Tigers matches receive special attention. Match listings and available markets are updated on our cricket page in a timely manner.
Yes. In an accumulator or multi-bet, you combine multiple selections together, and if all selections are correct, the odds multiply to give a much larger total payout. Keep in mind that if even one selection is wrong, the entire bet is lost. Accumulator bets carry higher risk — make decisions responsibly and stay within your budget.
How to Deposit
Log in to cu77, go to the Deposit option, and select bKash. Enter the amount and confirm following the instructions provided. Then open your bKash app or dial *247# and send payment to the designated number using "Send Money". Once you confirm with the transaction ID in cu77, your balance will update quickly.
cu77 does not charge any deposit fee of its own. However, the mobile banking service you use — such as bKash, Nagad, or Rocket — may have its own service charges. It is a good idea to check the charges for your chosen service before depositing. Bank transfers may also carry the bank's own fees.
The minimum deposit at cu77 is ৳500 — and this is the same for all methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you must send ৳500 or more. Deposits below this amount may not be credited.
Nagad is available as a separate option on cu77's deposit page. Clicking it will show you the Nagad payment instructions. Send the money to the designated number using "Send Money" from your Nagad app and confirm the reference number. The deposited amount will be added to your cu77 balance quickly.
Yes! cu77's welcome bonus is up to 150% on your first deposit, with a maximum of ৳10,000. For example, if you deposit ৳1,000 you receive ৳1,500 as a bonus — giving you a total balance of ৳2,500. The wagering requirement is 25x the bonus amount. Read the applicable terms at the time of deposit to receive the bonus.
Contact & Support
Yes, cu77's customer support team is able to assist in both Bengali and English. With Bangladeshi players in mind, if you ask in Bengali, you will receive a reply in Bengali. Share any issue you have without any language barrier.
cu77's support team is active 7 days a week, 24 hours a day. Whether it's late at night, early morning, or a public holiday — you can connect via live chat at any time. Support is not closed even on Eid, because we know players may need assistance at any moment.
There are two ways to get in touch. First, live chat available on any page of the site — the fastest method, with an immediate response. Second, write to us by email at [email protected] — email is ideal if you want to explain a problem in detail. Support is not available through any other channel.
Before contacting us for a quick resolution, keep the following information handy: your cu77 account username or registered phone number, the approximate time (BST) when the issue occurred, the transaction ID if it is payment-related, and a brief description of the problem. This helps the support agent verify your case much faster.
For any complaint or dissatisfaction, send the details by email to [email protected]. Include your account information, a description of the incident, and any screenshots if available. Complaints can also be submitted via live chat. We take every complaint seriously.
Still have questions?
We are always here for you
cu77's support team is available 24 hours a day, 7 days a week in Bengali and English. Get an instant response on live chat, or send us the details by email.
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