cu77's Privacy Policy

1. Introduction

cu77 ("we", "us", or "the platform") operates a safe and reliable online betting and casino platform for players in Bangladesh. When you register on cu77 and use our services, you provide us with certain personal information. This Privacy Policy ("Policy") describes what types of information we collect, how it is used, when it may be shared with third parties, and what steps we take to protect your information.

By using our website or services, you are considered to have accepted the terms of this Policy. If you do not agree with any term, please refrain from using our services and contact us for assistance.

2. Types of Information Collected

cu77 collects several types of information. This information falls into two main categories:

2.1 Personally Identifiable Information

When you create an account on our platform or use certain services, we may collect the following information:

• Full name and date of birth (for age verification and identity confirmation)
• Email address and mobile number
• Residential address
• National ID card or passport details (where applicable)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically:

• IP address and device type
• Browser type and language settings
• Date, time, and page view history of website visits
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting history

3. Purpose of Data Use

cu77 uses your information for the following purposes:

3.1 Account Management & Identity Verification

We use identity-related information to properly create and manage your account and for age verification (this platform is for those aged 21 and above only).

3.2 Processing Financial Transactions

Payment information is used to successfully complete your deposits and withdrawals. The minimum deposit and withdrawal at cu77 is ৳500, and we process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Providing Customer Support

Our 24/7 support team uses your information to resolve your issues. Customer support is provided in Bengali and English via live chat and email.

3.4 Platform Improvement & Personalization

We analyze browsing and gaming history to improve the user experience and to display content tailored to your preferences.

3.5 Security & Fraud Prevention

We analyze and monitor data to prevent illegal activity, identity fraud, and money laundering. This is essential for protecting your account and funds.

3.6 Promotional Communications

With your consent, cu77 may notify you about bonus offers, promotions, and platform updates. You may opt out of such communications at any time.

4. Data Sharing & Disclosure

cu77 does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, technical infrastructure, and customer support. These partners are provided only with the information necessary to perform their specific tasks and are obligated to follow our privacy standards.

4.2 Legal Obligations

Information may need to be disclosed to comply with court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, we always aim to disclose only the minimum information necessary.

4.3 Business Restructuring

In the event of any merger, acquisition, or asset transfer, user information may be transferred to the new entity. In that case, we will notify you in advance.

5. Cookie Policy

cu77 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and deliver core services.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand website traffic and usage patterns.
• Marketing Cookies: To show you relevant offers based on your interests (subject to your consent).

You can disable cookies by changing your browser settings. However, this may limit some functionality of the platform.

6. Data Retention Period

cu77 retains your information for as long as it is needed to provide services or to meet legal obligations. Generally:

• Account-related information is retained for a specified period even after the account is closed.
• Financial transaction records are kept for a defined number of years as required by applicable law.
• Customer support conversation logs are kept for a specified period.
• After the necessary purpose is fulfilled, data is securely deleted or anonymized.

7. Data Protection Measures

cu77 adopts industry-standard technical and organizational measures to protect your information:

• SSL/TLS encryption is used for all data transmission.
• Sensitive data remains encrypted even when at rest.
• Passwords are stored using a one-way hashing algorithm.
• Security measures are regularly audited and assessed.
• Internal staff access to data is controlled on a need-to-know basis.
• Automated monitoring systems are active to detect suspicious activity.

However, transmitting information over the internet is not entirely risk-free. While we strive to ensure the highest level of protection, you are advised to keep your account password confidential and to avoid logging in from unfamiliar devices.

8. Your Rights

As a cu77 platform user, you have the following rights:

8.1 Right to Access

You can request a copy of the personal information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, you can request a correction.

8.3 Right to Erasure

In certain circumstances you can request deletion of your information, however information retained to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You can object to the use of your information for marketing purposes and opt out at any time.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team. We will verify your request and aim to respond within a reasonable time.

9. Protection of Minors' Information

cu77 is for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we are notified that information from a minor has been collected, we will immediately delete that information and close the associated account.

10. Regarding External Links

Our platform may occasionally contain links to third-party websites. cu77 is not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any third-party website before visiting it.

11. Changes to This Policy

cu77 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the website and/or inform you via your registered email. You are encouraged to make a habit of reading this policy regularly.

Continuing to use the platform after changes are made means you are accepting the updated policy.

12. Contact

If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us. Our data protection team will verify requests received on your behalf and respond in a timely manner.

Our support team is available 24/7 via live chat and email in Bengali and English.